Kursbeschreibung*:
English for Specific Purposes – Customer Services
Teilnehmer: Im kleinen Kreis, alleine oder zu zweit oder individuell nach Wunsch
Atmosphäre: Entspannt, mit Humor, angstfrei und geduldig
Lehrkraft: Muttersprachler und ausgebildete Pädagogen
Beratung: kostenlos
Einstuftest + Probeunterricht: kostenlos
Kontakt: Tel.: 0441 - 34 04 176 oder über unser Kontaktformular.
Auszug aus dem Schulungsprogramm:
| Vocabulary* | Grammar* | Conversation / Skills* |
- Company structures
- Management structures
- Logistics
- Workplace Technology
- On-Site Resources and Technology
- Numbers, Materials, Abbreviations, Factors, Mathematical Signs
- Process, Production
- Workplace Safety
- Computers
- Import/Export
- Company and Technology
- Sales Terminology
- Technical staff
- “Checklist” for Troubleshooting
| - Revision of tenses
- Regular Verbs
- Irregular Verbs
- Adverbs + Adjectives
- Modalverbs
- Verb + Gerund
- Phrasal Verbs
- Prepositions
- Conditional Sentences
- Relative pronouns + clauses
- Passive + Active
- Question forms
- Negations
- Indirect speech
- English all over the world
- Understanding Various Accents
| - Taking Customer Phone Calls
- Practicing Conversations “Blind”
- Polite Telephone Interaction
- Enquiry and Offer
- Order and Confirmation
- Invoice, Purchase Order
- Describing Service to Customer
- Marketing Products
- Complaints
- Describing Your Product
- Troubleshooting a Problem
|
Reading – Listening – Speaking – Writing
Interactive games
Zertifikat OFS oder optional TOEIC, TOEFL oder IELTS |
*Änderungen vorbehalten
