Kursbeschreibung*:

Communication Skills for Telephoning

Teilnehmer: Im kleinen Kreis, alleine oder zu zweit oder individuell nach Wunsch

Atmosphäre: Entspannt, mit Humor, angstfrei und geduldig

Lehrkraft: Muttersprachler und ausgebildete Pädagogen

Beratung: kostenlos

Einstuftest + Probeunterricht: kostenlos

Kontakt: Tel.: 0441 - 34 04 176 oder über unser Kontaktformular.

Auszug aus dem Schulungsprogramm:

Vocabulary*	Grammar*	Conversation / Skills*
Work Culture International Marketing Business Cultures Customer Service and Telephoning Negotiating to win Corporate social responsibility Meetings Behavior Social Performance Letter Writing Business Documents Requests and Reminders Presentations First Impressions New Ideas Making decisions Motivation Interview Questions Role Play	Revision of tenses Regular Verbs Irregular Verbs Adverbs + Adjectives Modalverbs Verb + Gerund Phrasal Verbs Prepositions Conditional Sentences Relative pronouns + clauses Passive + Active Question forms Negations Indirect speech English all over the world Understanding Various Accents	Socializing Getting in touch Welcoming Visitors Dining out Entertaining a visitor Formal/Informal Conversations Conferences Networking Describing and marketing Products Making Inquiries and Offers Placing Orders How to take Customer Phone Calls Handling Customer Complaints Negotiating / Customer Diplomacy Follow-Up Calls Professional Interaction

*Änderungen vorbehalten