Vocabulary*

Grammar*

Conversation / Skills*

•  Management structures

• Meetings

• Telephoning

• Reporting

• Correspondence

• Effective customer service

• Import / Export / Delivery

• IT + Technical English

• Administration Terminology
• Offers
• Orders, Confirmation + Cancellation
• Invoices, Contracts, Bills

• Specific terminology

• “Checklist” for Troubleshooting

• Revision of tenses
• Regular Verbs
• Irregular Verbs
• Adverbs + Adjectives
• Modalverbs
• Verb + Gerund
• Phrasal Verbs

• Prepositions
• Conditional Sentences
• Relative pronouns
• Relative clauses

• Passive + Active
• Question forms
• Negations
• „If“-clauses I+II
• Indirect speech

• Colloquial Speech
• English all over the world
• Understanding Various Accents
• Reading comprehension of various texts

• Taking customer phone calls

• Polite Telephone Interaction

• Enquiry and Offer

• Order and Confirmation

• Invoice, Purchase, Order

• Effective E-Mails

• Daily Customer

• Correspondence: understanding        and writing

• Describing your product and service to your customers

• Marketing Products

• Complaints

• Professional Interaction

Zertifikat OFS inkl. oder optional TOEIC, TOEFL, Cambridge oder IELTS